Support

For the open source developer tools and free trial version of our software, Soda offers free support to the Soda community of users in Slack.

For the open source developer tools and free trial version of our software, Soda offers free support to the Soda community of users in Slack. Join the Soda community in Slack to ask and answer questions.

Community memebers are also welcome to create and/or resolve issues in the public, open-source Soda Core repository in GitHub.

Service Level Agreement

For customers using Soda Cloud Enterprise, Soda adheres to a Service Level Agreement (SLA) that outlines the support and maintenance services that Soda provides.

Generally speaking, the SLA for enterprise customers outlines Soda Cloud availability and Soda's incident and error support. Refer to the official SLA in your Enterprise contract for details.