# Support

For the open source developer tools and free trial version of our software, Soda offers free support to the Soda community of users in Slack. Join the [Soda community in Slack](https://community.soda.io/slack) to ask and answer questions.<br>

Community memebers are also welcome to create and/or resolve issues in the public, open-source [Soda Core repository](https://github.com/sodadata/soda-core) in GitHub.

## Service Level Agreement

For customers using **Soda Cloud Enterprise**, Soda adheres to a Service Level Agreement (SLA) that outlines the support and maintenance services that Soda provides.

Generally speaking, the SLA for enterprise customers outlines Soda Cloud availability and Soda's incident and error support. Refer to the official SLA in your Enterprise contract for details.


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# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://docs.soda.io/soda-documentation/soda-v3/learning-resources/support.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.