Incidents

Incidents help you track, investigate, and resolve data quality issues when they occur. An incident is created when a data issue, such as a failed or warning check, has been confirmed and assigned to someone for resolution.

To create or update an incident, the user has to have "Manage Incidents" on the related dataset.

Creating an Incident

You can create an incident directly from a check result when an issue has been identified:

1. On a check page, use the context menu to select Create Incident.

1. Provide a name and description for the incident.

1. Select one or multiple related check results that you want to associate with the incident.

1. Click Save to proceed

View incidents for a dataset

Once created, the incident will appear in the Incidents tab of the corresponding Dataset Page

It is possible to filter incidents based on lead, status, reporter, and severity.

View incidents across the organization

Incidents can also be seen in a central place in Soda Cloud. In the top navigation, click on Incidents to see all the incidents of the organization.

Use the filters and the title search to find relevant incidents.

Updating an Incident

Assign a lead: Every incident requires a lead: the user responsible for resolving the issue.

Update status: Track progress by updating the incident’s status as the investigation and resolution evolve.

Add a resolution note: When marking an incident as resolved, a resolution note is mandatory to document what was done.

Include more check results: If new results are failing, you can include them in the incident.

After any changes, click Save to apply them.

Integration with External Systems

You can integrate incidents with Slack, MS Teams, or other external systems using Soda’s webhook capabilities or the Incidents API. Learn on how to integrate with Soda: Integrations